PRIVACY POLICY  

 

1. Our principles and purpose of this Privacy Policy 

 

One of the aspects that CALLIDUS 3.0 SL (hereinafter “CALLIDUS 3.0”) is aware of is privacy and transparency and that is why we make it possible to provide information on how we use and treat the personal data that we collect at the time of contracting our different products and services. Below you will find information on how we collect data and process personal information on our various products. 

 

CALLIDUS 3.0 is a company specialized in Call Center services, Artificial Intelligence, process optimization, digitization and advanced data processing.  

CALLIDUS 3.0 is responsible for the processing of data that we process and compile through the websitewww.callidus.es

 

1.1. Transparencia. 

 

We are 100% transparent with you regarding the data we collect and/or treat about you and explain to you why we use them and for what purposes. We are not going to treat your data in an unexpected, obscure or abusive way. 

 

1.2. Control. 

 

You are the only one who can control the use made of your data. We put the tools at your disposal so that you can decide at any time how you want us to treat your data, until when and how you can access and update your personal information. 

 

1.3. Seguridad. 

 

We care about guaranteeing the security, the secret and the confidentiality of your data and personal information. We adopt the most demanding and robust security measures to avoid loss, alteration, misuse or access without your authorization. 

 

In compliance with these principles, below, you will find the sections that make up our Privacy Policy, where we inform you about everything necessary for you to maintain control over your data. 

 

2. Who is responsible for the treatment of data? 

 

CALLIDUS 3.0 SL, of Spanish nationality, with provisional CIF B09634304, has its registered office in Las Rozas de Madrid (28230) Camino de las Ceudas, 2 (in addition “CALLIDUS 3.0.”). 

 

3. What data is processed, why and why do we process the data? 

 

Depending on the data collection channel or the medium with which you interact with CALLIDUS 3.0. The data that will be collected and treated by way of enunciative but non-delimitative are the following:  

 

• Nombre. 

• Names. 

• Postal address. 

• DNI. 

• Telephone. 

• Email. 

• Cookies. 

• Any other data required for the provision of contracted services. 

 

Y los mismo se recogen para las siguientes finalidades: 

 

3.1. Attention to queries planted. 

 

• For what? – Treatment purposes: the purpose of the treatment that we pursue is to answer and respond to queries raised by web users and telephone inquiries. 

 

• Why? – Applicable legal basis: the legal basis on which we base ourselves to carry out this purpose is the consent granted to voluntarily contact us. 

 

• What data? – Type of data: the data we treat for this purpose are your identification, contact and/or professional data, as well as that information contained in the query sent, whose treatment is necessary to give you a response._cc781905-5cde-3194-bb3b -136bad5cf58d_

 

• Where was it obtained from? – Origin: the data we process for this purpose we obtain from you, when you complete the contact forms included on the web or send us an email in the contact address that we make available to users._cc781905-5cde-3194-bb3b -136bad5cf58d_

 

• Who does it belong to? – Categories of interested parties: the data we handle for this purpose refer to web users who contact us via telephone who send queries or make a purchase and any other affected person whose data has been provided by the sender of the query.  

 

• How long are you treating? – Conservation deadlines: the data we treat for this purpose will be subject to the general conservation criterion informed in the following section of this Policy. 

 

3.2 Management of the Responsible Business Channel CALLIDUS 3.0. 

 

• For what? – Treatment ends: the purpose of the treatment that we pursue is to manage the channels enabled by CALLIDUS 3.0 that are made available to any interested party for the reception and, in your case, subsequent follow-up and response, of queries of any aspect related to the sale and installation of CALLIDUS 3.0 Solar Panels as well as any contracted product.  

 

• Why? – Applicable legal basis: the legal basis on which we base ourselves to carry out this purpose is the consent granted to voluntarily send a query through the enabled channels and complete the fields available and volunteer on the Channel form._cc781905-5cde -3194-bb3b-136bad5cf58d_

 

• What data? – Typology of data: the data we treat for this purpose are those data that are obligatory completed on the form of the enabled channels, such as the country where you are located, the theme and content of the query sent, your relationship with CALLIDUS 3.0 as interested , and, in your case, also those who voluntarily decide to share when you do not carry out the query in anonymous mode, such as your identification data, contact data, the specific place where the query is referred to._cc781905-5cde-3194-bb3b- 136bad5cf58d_

 

 

• Where was it obtained from? – Origin: the data we treat for this purpose proceeds from the form of the web and telephone channels, being able to enlarge them. 

 

• Who does it belong to? – Categories of interested parties: the data we process for this purpose refer to those interested parties who send queries through qualified channels and any other affected parties whose data have been included in the form by the sender of the query._cc781905-5cde- 3194-bb3b-136bad5cf58d_

 

• How long are you treating? – Conservation deadlines: the data we treat for this purpose will be subject to the general conservation criterion informed in the following section of this Policy. 

 

 

3.3. Sending periodic newsletters or newsletters. 

 

• For what? – Purposes of treatment: the purpose of the treatment we pursue is to send periodic newsletters by email, prior to the request of the interested party, on the activities carried out by CALLIDUS 3.0 and the contents generated by it through its different areas. In function of the newsletter that you have requested to subscribe, your data can be shared with the companies of the CALLIDUS 3.0 Group, responsible for the same process of processing the subscription request. 

 

• Why? – Applicable legal basis: the legal basis on which we base ourselves to carry out this purpose is the consent granted to subscribe to the periodic newsletters. 

 

• What data? – Typology of data: the data we process for this purpose are your identifying, professional and contact data necessary to send you the newsletter. 

 

• Where was it obtained from? – Origin: the data we process for this purpose comes from the newsletter subscription forms included on the web and via telephone. 

 

• Who does it belong to? – Categories of interested parties: the data we process for this purpose refer to web and telephone users who subscribe to the newsletters. 

 

 

• How long are you treating? – Conservation deadlines: the data we treat for this purpose will be subject to the general conservation criterion informed in the following section of this Policy. 

 

3.4. Management of the relationship with users through the different social networks used by the CALLIDUS Group 3.0. 

 

• For what? – Purposes of treatment: the purpose of the treatment that we pursue is to interact and maintain contact with users who relate to CALLIDUS 3.0 through the different social networks in which the CALLIDUS 3.0 Group has created an official account. This includes the public response to messages or public comments made by said users, citations, attention and response to private messages through different networks, processing of the request to the CALLIDUS 3.0 area or to the competent CALLIDUS 3.0 Group company, etc. . In case it is strictly necessary, your data can be shared with the companies of the CALLIDUS 3.0 Group competent to process the effects and give the due attention to your request. 

 

• Why? – Applicable legal basis: the legal basis on which we base ourselves to carry out this purpose is the consent that you grant to relate to CALLIDUS 3.0 through the social network in which CALLIDUS 3.0 has an official account created._cc781905-5cde-3194 -bb3b-136bad5cf58d_

 

• What data? – Typology of data: the data we treat for this purpose are your data on the CALLIDUS 3.0 profile, identification, contact data and those others voluntarily shared during contact maintained through the social network or necessary to resolve the request made._cc781905- 5cde-3194-bb3b-136bad5cf58d_

 

• Where was it obtained from? – Origin: the data we process for this purpose comes from the social network through which contacts and those we obtain directly from you in said contacto. 

 

• Who does it belong to? – Categories of interested parties: the data we handle for this purpose refer to users who contact CALLIDUS 3.0 through the social network and which other people are affected whose data have been informed by the user of the social network when they contact CALLIDUS 3.0._cc781905 -5cde-3194-bb3b-136bad5cf58d_

 

• How long are you treating? – Conservation deadlines: the data we treat for this purpose will be subject to the general conservation criterion informed in the following section of this Policy. 

 

3.5. Data Management for the Analysis and Valuation of CALLIDUS 3.0. 

 

• For what? – Treatment fines: the purpose of the treatment we pursue is to analyze and value the image and brand of the CALLIDUS 3.0 Group through the compilation of data indexed in social networks and websites open to the public. 

 

• Why? – Applicable legal basis: the legal basis on which we base ourselves to carry out this purpose is the legitimate interest of CALLIDUS 3.0, as the holder and responsible for your Brand so that you can analyze your position in the market and carry out the necessary actions according to results obtained. 

 

• What data? – Typology of data: the data we treat for this purpose are your public data in the profile of the web page, as well as the comments issued. 

 

• Where was it obtained from? – Origin: the data we process for this purpose comes from the social network, web or telephone where you find the registration data. 

 

• Who does it belong to? – Categories of interested parties: the data we handle for this purpose refer to users' data for registration on the social network that references the Brand CALLIDUS 3.0. 

 

• How long are you treating? – Conservation deadlines: the data we treat for this purpose will be subject to the general conservation criterion informed in the following section of this Policy. 

 

• The data arising from browsing the CALLIDUS 3.0 web and its respective cookies can be used for the purpose of improving user access and improving web browsing, as well as for advertising purposes, according to what is established on itcookie policy  expressly accepted at the beginning of navigation. 

 

• Likewise, the User gives his consent to receive communications about subsidies, product discounts, special offers and other products and services offered by CALLIDUS 3.0. 

 

3.6. Maintenance and management of the web ownership of CALLIDUS 3.0, its security and user access to it. 

 

• For what? – Purpose of the treatment: the purpose of the treatment that we are pursuing is to maintain active and technically manage the web ownership of CALLIDUS 3.0 that is visited by the user since this Policy is applicable, to protect it against security incidents and malicious attacks that it may suffer and , in general, enable the free one and continue access to it by all internet users. The user can expand information about the scope of this purpose in the Cookie Policy applicable to the web owned by CALLIDUS 3.0. 

 

• Why? – Applicable legal basis: the legal basis on which we base ourselves to carry out this purpose is the legitimate interest of CALLIDUS 3.0, as holder, in guaranteeing the availability and security of its web pages for all internet users who visit them, of compliance with relevant legal and usage notices. 

 

• What data? – Typology of data: the data that we treat for this purpose are those, generally pseudonymised, that are obtained directly from the devices with which the user accesses and browses the web owned by CALLIDUS 3.0, whose treatment is strictly necessary for compliance de la finalidad informed. 

 

 

• Where was it obtained from? – Origin: the data that we treat for this purpose proceed from the devices with which the user accesses and browses the web and the telephone lines owned by CALLIDUS 3.0. 

 

• Who does it belong to? – Categories of interested parties: the data we process for this purpose refer to users who access and browse the web and telephone numbers owned by CALLIDUS 3.0. 

 

• How long are you treating? – Conservation deadlines: the data we treat for this purpose will be subject to the general conservation criterion informed in the following section of this Policy. 

 

4. How long are the data kept? 

 

As a general rule, we will keep your data for the period necessary to fulfill each purpose described in each processing activity and to determine the possible responsibilities that could be derived from that purpose. 

 

In any case, your data will be conserved according to the conservation criteria or specific deadlines described in each activity of processing your data and, in your case, while not withdrawing the consent granted and/or opposing your treatment. In that sense, we will make our best efforts to facilitate you an automatic and simple mechanism so that you can withdraw the consent granted and/or to oppose the treatment and, in any case, we are at your disposal in the mail of exercise of rights informed in Section 6 of this Policy. 

5. Who is the data recipient? Do international data transfers take place? 

In order to carry out the described processing purposes, we may use authorized subcontractors who act under the name of CALLIDUS 3.0, in terms of processing personnel (e.g. providers of internet services, data hosting and technical support, providers of electronic mail, providers of general services and physical security services, etc.) and contractually subject to our instructions, solely with the licit purposes described and during the period of time strictly necessary for it._cc781905-5cde-3194-bb3b -136bad5cf58d_

Likewise, we inform you that, to the extent that it is strictly necessary to fulfill the stated purposes, your data may be shared with other companies or entities belonging to or linked to the CALLIDUS 3.0 Group, for their treatment under the responsibility of these and always with the same purposes informed in this Policy. The companies or entities belonging to or linked to the CALLIDUS 3.0 Group that can share your data can be consulted in the section “Who we are” or in the equivalent section that is available on the CALLIDUS 3.0 website._cc781905-5cde-3194 -bb3b-136bad5cf58d_

In addition, in the event that there is an obligation or legal requirement that is available there, we can communicate your data to the competent authorities in compliance with the said obligation or legal requirement. 

When the authorized subcontractors who act by account and name of CALLIDUS 3.0 or the aforementioned recipients find themselves located or treat your data outside the European Economic Area, we will be carrying out an international transfer of your data in accordance with what is established in the data protection regulations . As a general rule, we will avoid carrying out international transfers and your data will be handled within the European Economic Area.  

 

However, in the event that it becomes necessary to carry them out, we will adopt the organizational, technical and contractual measures that are necessary to guarantee the protection and security of your data, such as, for example, the signature with the authorized subcontractor or the third assignee of the Clauses Contractuales Type of the European Commission, the carrying out of impact assessments on the international transfer in question that allow to evaluate the risk and adopt measures for its mitigation, the encryption of the data in transit or at rest, the pseudonymization of the data object of the international transfer, the possibility that the interested party can claim damages and losses directly against the authorized subcontractor or third party assignee, etc. 

 

6. What rights do you have as a data holder? 

 

As an interested party, the data protection regulations grant you rights over your data that, according to the application method, you can exercise against CALLIDUS 3.0. Next, we detail what they are and how you can exercise them. In addition, we inform you that on the web of the Spanish Data Protection Agency (www.aepd.es) you can expand information on the characteristics of these rights and download plans to exercise each one of them. 

 

6.1. I have the right to withdraw the consent granted. 

It is your right to withdraw the consent granted for the processing of your data for the purposes that are legitimized on that basis, at any time and in an easy way. 

 

6.2. Right of access. 

 

You are entitled to ask us for the details of the data we hold about you and how we treat them, as well as obtaining a copy of them. 

 

6.3. Right of rectification. 

 

It is your right to obtain the rectification of your inaccurate or erroneous data, as well as to complete those others that are incomplete. 

 

6.4. Derecho de supresión. 

 

You are entitled to request the deletion or suppression of your data and information under certain circumstances. However, bear in mind that there are certain occasions when we are legally entitled to continue conserving and treating your data as, for example, to fulfill a legal obligation to conserve data. 

 

6.5. Right of limitation. 

It is your right to restrict or limit the processing of your data in certain circumstances. For example, if you apply the suppression of data, but, instead of deleting them, you prefer that we block them and treat them solely for the effects of their conservation since you will need them later to file a complaint. Again, bear in mind that there may be occasions when we are legally entitled to refuse your request for limitation. 

 

6.6. Derecho de oposición. 

 

It is your right to oppose us processing your data for a specific purpose, in certain circumstances provided for in the regulations and related to your personal situation. 

 

6.7. Derecho a la portabilidad. 

 

It is your right to ask us to receive your personal data in a structured format, for common use, mechanically readable and interoperable, and you can transmit them to another person responsible for the treatment, whenever and when the treatment of your data is carried out by automated means._cc781905-5cde -3194-bb3b-136bad5cf58d_

 

6.8. I have a right not to be the object of automated individual decisions. 

 

You are entitled to ask us that, under certain circumstances, you are not the object of a decision based solely on the automated processing of your data, including profiling, which produces legal effects on you or significantly affects you in a similar way._cc781905-5cde -3194-bb3b-136bad5cf58d_

 

In general, you can exercise them at any time and for free by going to CALLIDUS 3.0. In the same way, on a general basis, mechanisms for automated download of communications and other options for withdrawing consent and opposition will be made available to the user. 

 

For that, it is important to bear in mind that when you exercise a right, in most cases, you must clearly specify what you are exercising and provide a copy of a proof document of your identity. 

 

Any exercise by law will be answered within a maximum period of one month, which could be extended for two months if necessary, taking into account the complexity of the request and the number of these. 

 

Lastly, if you are not in agreement with the way in which we process your data via CALLIDUS 3.0, you will have the right to present a complaint to the national control authority, directing it to the Spanish Data Protection Agency, whose contact details son los siguientes: 

Spanish Data Protection Agency 
C/ Jorge Juan, 6 – 28001 Madrid 

www.aepd.es 

 

7. Further processing of data and changes in the Privacy Policy. 

 

CALLIDUS 3.0. reserves the right to update this Privacy Policy at any time. This update will be made public by CALLIDUS 3.0, in any case, with prior notice to its entry into force that is legally necessary. In addition, it will be communicated directly to the person interested in the assumption that it affects their rights or freedoms or when, for example, the inclusion of a new activity treatment requires the consent of the person concerned or modifies the scope of the legitimate interest that enables the treatment.  

 

8. Additional Information. 

 

The User has the obligation to guarantee that the personal data provided to CALLIDUS 3.0 SL through the CALLIDUS 3.0 website or via telephone are true and he is responsible for communicating any modification of the same so that, at all times, they respond to his current situation.  

 

The possible calls that will be made both when we contact and when we contact you will be saved, justifying the recording in a legitimate interest, the recording will be stored within the CALLIDUS 3.0 systems. Any communication via chat and email will be stored in the same way.