We drive the digital transformation of all business processes, implementing technological solutions or BPO according to the requirements of each project and using our own system based on Artificial Intelligence (AI).
Our AI platform, hosted by science by science in the cloud, allows you to configure and manage the different processes that support the business at any point in the customer's life (sales, retention, loyalty, logistics, customer service...) without the need to use different providers.
Acting as a collector of all these processes, our solution with AI becomes the ideal tool to have a global vision of the vital activity of the business, with KPIs in real time, at the same time that it allows to automate and robotize processes (RPAs), generating greater efficiency and cost reduction for the company.
In the same way, there where the intervention of a call center is necessary, on the ground we provide the necessary systems for the reception and issuance of calls or contacts, but also an automatic 24/7 support that includes natural language in all the channels we use (voice, web, app, whatsapp, bots...)
ACD
Callidus 3.0 offers an AI-based technology to improve the efficiency, profitability and success of organizations by optimizing their processes and improving their customers' experience.
AGENT SCRIPTING
The scripts provide instructions to agents on what to do when they receive a customer problem. In this case, the scripts allow us to incorporate data and predictive trends that we have been able to obtain through our AI model, so that the necessary training of the agents is reduced to a minimum and the resolution of problems in a single call is improved.
FORMS
We eliminated BO tasks. Filling out a form is a tedious activity for both customers and agents. With our solutions we can shorten the times to establish predictive models that help to complete the data by integrating variables already collected previously or, even, allowing to fill out a form by telephone thanks to a Voicebot.
PRODUCTS INVENTORY
Elaboration of product inventory in real time including all the management of stocks, ups and downs of the same.
QUALITY SURVEYS
Easy-to-configure telephone surveys, with dynamic dialogs that show answers in real time. All our services comply with the necessary regulations in terms of GDPR.
RPA
It automates routine processes efficiently, allowing employees to focus their time on providing value.
The introduction of a combined RPA with our virtual assistant, LISA, also allows us to automate customer processes with a minimum of systems integration, avoiding unnecessary costs in development and prolonged implementation times.
BIG DATA / PREDICTIVE AI
Management and qualification of leads and data through predictive analysis that allow us to detect patterns and trends. In combination with our AI system, with self-learning capability, organizations can anticipate the possible actions of their customers or potentials, optimizing and improving their results.
BPO
We help our clients to transform and outsource processes that are inefficient, routine and of low value, but necessary.
We provide the necessary technology to convert them into digital and efficient ones and we outsource those that cannot be digitized.